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Please note that the schedules are subject to change without prior notice and status displayed may not represent all possible and additional flights available. You can also access the same facility on MHmobile via flymas.mobi on your phoneâ€™s browser. For the latest updates, please contact your departure/arrival airport.
For flights displaying 'ON HOLD' status, the latest time will be advised.
Enter your details below and our Customer Service representative will assist you with group bookings. Please fill in all fields.
Malaysia Airlines shall ensure that the collection, use and disclosure of your personal data is consistent with the Malaysian Personal Data Protection Act 2010 ('PDPA') and the relevant Privacy Laws in place in each jurisdiction that Malaysia Airlines operates in.
It is acknowledged that personal data collected and processed is obtained voluntarily and with your consent.
Our customers’ compliments and complaints are handled by our Customer Services team who can be contacted at email@example.com
If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). You can find out more about the Online Dispute Resolution service at http://ec.europa.eu/consumers/odr/.
Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
Alternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. You can then access the CAA's consumer portal where you can submit your complaint to PACT.
MH SSP is a self-service portal that simplifies and expedites the process of obtaining Malaysia Airlines’ Flight Disruption details by providing a cover letter for the purpose of your insurance claims.
Simply click here to submit your details and view the steps required to get your instant Insurance Confirmation letter. Kindly refer to your E-ticket/flight ticket to provide the required trip details.
Please note that the Confirmation letter can only be generated after 48 hours from your actual flight date/time.
The Confirmation letter is only applicable to MH-related flights (international & domestic).
Not applicable on codeshare or oneworld member airlines.
If you have any enquiries or feedback, please fill in the form and we will get back to you shortly.
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