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Press Room

Malaysia Airlines implements self-print baggage tags

Sepang, 16 August 2016 – Malaysia Airlines today announced the implementation of self-print baggage tag for *all its domestic and international flights to make the travel experience for customers faster and more efficient.  Starting 18 August 2016, passengers on Economy Class tickets will need to print the baggage tags at check-in kiosks located around the departure level of Kuala Lumpur International Airport and self-tag their bags before proceeding to the baggage drop counter.

This move is in line with Malaysia Airlines’ strategy to leverage on technology in order to simplify and reduce the time for check in, giving customers more control over their travel experience.  This is the first phase before the airline moves to introduce self-baggage drop in Quarter 4 2016. Together with its ground services handler AeroDarat Sdn. Bhd., it will continue to introduce new systems to modernize traveling and provide ease to passengers. Many global airlines around the world have implemented this service to simplify the travel experience of passengers.

With the new system, the check-in process from kiosks to baggage drop counters is expected to be significantly shorter. Passengers who check-in via web and mobile will also need to print their baggage tags at the 50 kiosks available before proceeding to the baggage drop counter. There will be instructions on the tag and standees around to educate passengers on the process. A maximum of two printed baggage tags per passenger is allowed at the kiosk.

Malaysia Airlines’ Economy Class passengers are allowed to check-in a maximum of two pieces of baggage weighing 30kg in total. Passengers are to ensure that they do not pack any dangerous goods in their check-in luggage such as lithium batteries, e-cigarettes and power banks.

For more information, customers can visit Malaysia Airlines’ website at www.malaysiaairlines.com.

*For the time being, passengers travelling to Dhaka and Kathmandu will need to check in at dedicated counters on row A17 and A18.